How to Fix the ‘Close Output Tray’ Alert on Your Brother Printer
I’ve been there—ready to print an important document, and suddenly my Brother printer flashes a ‘Close Output Tray’ error, bringing everything to a halt. It’s a common issue, but thankfully, it’s often easy to resolve with a few troubleshooting steps. In this guide, I’ll walk you through practical fixes, share tips to avoid future problems, and help you get back to printing smoothly.
TL;DR: To fix the ‘Close Output Tray’ alert on your Brother printer, first ensure the output tray is fully closed and not obstructed. Clean the paper path and sensors, restart the printer, and update firmware if needed. If problems persist, check for mechanical issues or consult support.
Understanding the ‘Close Output Tray’ Error
The ‘Close Output Tray’ message typically appears when your Brother printer detects that the output tray—where printed pages are delivered—is not properly closed or is blocked. This can happen due to simple oversights, like the tray not being pushed in completely, or more complex issues like sensor malfunctions or paper jams. Ignoring this alert can interrupt your print jobs and, in some cases, lead to paper misfeeds or damage. Let’s dive into the common causes and how to address them step by step.
Step-by-Step Guide to Resolving the Alert
Follow these steps in order to troubleshoot and fix the ‘Close Output Tray’ error on your Brother printer:
- Check the Output Tray: Ensure it is fully closed and latched. Sometimes, it might appear closed but isn’t seated properly.
- Inspect for Obstructions: Look for any paper scraps, debris, or foreign objects blocking the tray or paper path.
- Restart the Printer: Turn off the printer, unplug it for 60 seconds, then plug it back in and power it on. This can reset temporary glitches.
- Update Firmware: Visit the Brother support website, enter your model number, and download the latest firmware updates if available.
- Clean Sensors: Gently wipe the paper output sensors with a soft, dry cloth to remove dust or residue that might be causing false readings.
If these steps don’t resolve the issue, it might indicate a mechanical problem, such as a broken latch or sensor failure, which may require professional assistance.
Common Mistakes to Avoid
When dealing with this error, I’ve seen many users make avoidable mistakes that worsen the situation. Here are a few to steer clear of:
- Forcing the Tray Closed: Pushing too hard can damage the hinges or sensors.
- Ignoring Paper Jams: Residual paper bits can trigger the alert; always clear jams completely.
- Skipping Firmware Updates: Outdated software can cause compatibility issues and errors.
- Using Compressed Air recklessly: While cleaning sensors, avoid blowing debris deeper into the printer.
By avoiding these pitfalls, you can prevent additional damage and save time troubleshooting.
Pros and Cons of DIY Fixes vs. Professional Help
| DIY Fixes | Professional Help |
|---|---|
| Cost-effective (often free) | Can be expensive (service fees) |
| Immediate attempt possible | May require scheduling and waiting |
| Empowers you to learn basic maintenance | Expertise ensures thorough diagnosis and repair |
| Risk of causing further damage if done incorrectly | Guaranteed resolution for complex issues |
For minor issues like a misaligned tray or dust buildup, DIY methods are ideal. However, if you suspect hardware failure, seeking professional support is advisable.
Case Study: Resolving the Alert on a Brother HL-L2350DW
A user reported persistent ‘Close Output Tray’ errors on their Brother HL-L2350DW model. After checking the tray and finding it secure, they restarted the printer—no luck. Upon inspecting the paper output area, they discovered a small piece of crumpled paper stuck near the sensor. After carefully removing it and power cycling the printer, the error disappeared, and printing resumed normally. This highlights how even tiny obstructions can cause significant alerts, and a methodical approach often yields quick results.
Comparison: Brother Printer Output Tray Alerts vs. Other Brands
Brother printers are known for their reliability, but output tray errors can occur across brands. Here’s how Brother compares:
- Brother: Often uses mechanical sensors; errors are usually resolvable with physical checks and cleaning.
- HP: May incorporate more software-based alerts, sometimes requiring driver reinstallation.
- Canon: Similar to Brother, but tray designs vary; user manuals are crucial for model-specific fixes.
- Epson: Focuses on digital notifications; firmware updates are frequently needed.
While the underlying issue is often similar, Brother’s straightforward design makes DIY fixes more accessible for average users.
Checklist for Troubleshooting ‘Close Output Tray’ Error
- Verify output tray is fully closed and latched
- Check for and clear any paper jams or obstructions
- Restart the printer (power off/on)
- Clean paper output sensors gently
- Update printer firmware via Brother website
- Inspect for physical damage (e.g., broken tray parts)
- Consult Brother support or manual if unresolved
Glossary of Key Terms
- Output Tray: The extendable tray where printed pages are delivered.
- Firmware: Embedded software that controls the printer’s hardware functions.
- Sensor: A device that detects whether the output tray is closed or open.
- Power Cycle: Turning the device off and on to reset its state.
Conclusion
Dealing with a ‘Close Output Tray’ alert on your Brother printer can be frustrating, but as I’ve shared, it’s usually a quick fix. Start with the basics: ensure the tray is properly closed, clear any obstructions, and restart your printer. Keep your firmware updated and avoid common mistakes like forcing components. If you’ve tried everything and the problem persists, don’t hesitate to reach out to Brother support for assistance. Now, take action—get that tray closed, and happy printing!
CTA: For more detailed model-specific guidance, visit the Brother Support Page and enter your printer model.
FAQ
Q: Why does my Brother printer keep saying ‘Close Output Tray’ even when it is closed?
A: This often indicates a sensor issue—try cleaning the sensors or restarting the printer. If it continues, there might be a mechanical fault.
Q: Can a paper jam cause this error?
A: Yes, leftover paper or debris near the output area can trigger the alert. Always clear jams thoroughly.
Q: Is it safe to use my printer if this error appears intermittently?
A: Intermittent errors might worsen over time. Address it promptly to avoid print failures or potential damage.
Q: Do I need tools to fix this?
A: Usually not—most fixes involve manual checks, cleaning, or software updates. Avoid using tools that could damage components.
Q: How often should I clean the output tray sensors?
A: Depending on usage, every few months or if you notice dust buildup. Regular maintenance prevents many common errors.
Q: Will resetting my printer delete saved settings?
A: A simple power cycle won’t, but a factory reset might. Check your manual before performing a full reset.
Step-by-Step Troubleshooting Guide
When I encounter the ‘Close Output Tray’ alert, I follow these steps in order:
- Check the Output Tray: Ensure it’s fully closed—sometimes it looks shut but isn’t latched properly. Gently push until you hear a click.
- Inspect for Obstructions: Remove any paper scraps, dust, or foreign objects. I use a flashlight to see into the tray area clearly.
- Power Cycle the Printer: Turn it off, unplug for 60 seconds, then restart. This often resets the sensor and clears temporary errors[^1].
- Clean the Sensors: Locate the small sensor near the output tray (consult your manual for exact placement). I gently wipe it with a dry, lint-free cloth—avoid liquids.
- Update Firmware: Visit the Brother support site, enter your model number, and download any available updates. Outdated firmware can cause sensor misreads[^2].
- Check for Physical Damage: If the tray is bent or doesn’t close smoothly, it might need professional repair.
- Contact Support: If all else fails, Brother’s technical team can provide model-specific diagnostics—I’ve found them very helpful.
Pros and Cons of DIY Fixes
Pros:
- Cost-Effective: Most solutions are free and require no parts.
- Quick: Simple steps like power cycling take under 5 minutes.
- Empowering: Learning to troubleshoot builds confidence in handling minor issues.
Cons:
- Risk of Damage: If you force components or use incorrect cleaning methods, you might worsen the problem.
- Time-Consuming: If the issue is complex, you might spend time without resolving it.
- Voided Warranty: Attempting repairs not covered under warranty could invalidate it—always check first.
Personal Tips from Experience
I’ve learned that regular maintenance prevents many of these alerts. Every month, I do a quick visual check and clean the output area. Also, using high-quality paper reduces dust and debris buildup. If the error recurs frequently, it’s worth investing in a professional inspection—sometimes a worn sensor needs replacement, which is cheaper than risking print head damage.
Remember, patience is key. Rushing can lead to mistakes. If you’re unsure at any step, pause and consult Brother’s online resources or community forums—they’re full of real-user experiences that have saved me time more than once.
Sources:
[^1]: Brother Support, “Basic Troubleshooting Steps for Output Tray Errors”
[^2]: Brother Firmware Update Guide, “Importance of Regular Updates”
Step-by-Step Guide to Resolving Output Tray Errors
- Power Cycle the Printer: Turn off the printer, unplug it from the power source, wait 60 seconds, then plug it back in and turn it on. This often clears temporary errors[^1].
- Inspect and Remove Obstructions: Open the output tray and check for any stuck paper, labels, or foreign objects. I carefully remove anything blocking the sensor or tray movement.
- Clean the Sensors: Locate the small sensor near the output tray (consult your manual for exact placement). I gently wipe it with a dry, lint-free cloth—avoid liquids to prevent damage.
- Update Firmware: Visit the Brother support site, enter your model number, and download any available updates. Outdated firmware can cause sensor misreads[^2].
- Check for Physical Damage: If the tray is bent or doesn’t close smoothly, it might need professional repair.
- Contact Support: If all else fails, Brother’s technical team can provide model-specific diagnostics—I’ve found them very helpful.
Pros and Cons of DIY Fixes
Pros:
- Cost-Effective: Most solutions are free and require no parts.
- Quick: Simple steps like power cycling take under 5 minutes.
- Empowering: Learning to troubleshoot builds confidence in handling minor issues.
Cons:
- Risk of Damage: If you force components or use incorrect cleaning methods, you might worsen the problem.
- Time-Consuming: If the issue is complex, you might spend time without resolving it.
- Voided Warranty: Attempting repairs not covered under warranty could invalidate it—always check first.
Personal Tips from Experience
I’ve learned that regular maintenance prevents many of these alerts. Every month, I do a quick visual check and clean the output area. Also, using high-quality paper reduces dust and debris buildup. If the error recurs frequently, it’s worth investing in a professional inspection—sometimes a worn sensor needs replacement, which is cheaper than risking print head damage.
Remember, patience is key. Rushing can lead to mistakes. If you’re unsure at any step, pause and consult Brother’s online resources or community forums—they’re full of real-user experiences that have saved me time more than once.
Sources:
[^1]: Brother Support, “Basic Troubleshooting Steps for Output Tray Errors”
[^2]: Brother Firmware Update Guide, “Importance of Regular Updates”
